FAQ

Product & Materials

Our blankets are crafted from 85% acrylic and 15% polyester, chosen for softness, durability, and lasting comfort.

Yes! Our blankets offer just the right warmth for cozy layers in winter, while remaining breathable enough for spring and summer baby cuddles.

Our signature blankets are made in Spain, our pullovers in Turkey, and our collector knitted teddy bears in Peru by skilled artisans with generational expertise in knitting and craftsmanship.

Each Lil Teddy collector bear is crafted entirely by hand by Peruvian artisans. From the knitting of the fabric to the careful stitching of every feature, each bear is brought to life with patience and care, carrying the warmth of tradition and the spirit of Lil Teddy in every detail.

Our collector bears are knit using premium natural cotton yarns, accented with soft, child-safe details, and filled with hypoallergenic stuffing that gives just the right balance of softness and weight. They are designed to be both comforting companions and heirloom keepsakes.

Yes. Our products meet high safety standards and are made with OEKO-TEX® Standard 100 certified materials. We also conduct CPSC testing to ensure compliance with U.S. consumer product regulations.

Yes. Every Lil Teddy collector bear is independently tested to meet CPSC standards and certified to OEKO-TEX® Standard 100, confirming the yarns and materials are free from harmful substances. While suitable for children, we recommend supervision for younger ages to preserve the craftsmanship and ensure lasting enjoyment.

Due to certain state-specific laws, we are unable to ship our collector knitted teddy bears to Pennsylvania, Ohio, or Massachusetts. These states have regulations that either conflict with federal law or require redundant testing and labeling beyond U.S. CPSC requirements. As a small business, we’ve chosen to focus on compliance with federal standards, which already ensure the safety of our products. We remain hopeful these states will review and update their legislation in the future so we can expand availability.

Shipping & Delivery

We offer free shipping on all U.S. orders over $100. For orders under $100, standard shipping rates apply at checkout.

Not at the moment. We currently ship exclusively within the United States.

Standard UPS Ground shipping takes 2–5 business days after processing.

Not always. Larger or multi-item orders may ship in separate packages — you’ll receive separate tracking numbers, and some items may arrive at different times.

Order Issues

Contact us immediately at info@mylilteddy.com. If your order has not been fulfilled, we can update the address. Once fulfilled, we are not able to make changes.

Please check with neighbors, household members, or your local UPS office. If your package still cannot be located, contact us at info@mylilteddy.com. We are also adding package protection so you can opt in for extra coverage at checkout if you’re concerned about delivery security.

Returns & Replacements

You have 14 days from the delivery date to request a return. Gift-boxed blankets incur a 10% restocking fee, while all other items do not. Return shipping cost will be deducted from your refund. Items must be unused, in original packaging, and with tags attached.

We do not process exchanges, but you may return your item within 14 days for a refund in accordance with our Return Policy, and then place a new order.

No. Sale items are final sale.

We truly hope everything arrives perfectly and that you have no reason to worry. But if something isn’t right with your order, please reach out to us right away at info@mylilteddy.com and we’ll be happy to assist you.

Product Care & Maintenance

Machine wash cold on gentle cycle with mild detergent; lay flat to dry. After washing, you can gently brush the surface to restore softness.

We recommend gentle hand washing in cold water and laying flat to dry to preserve the knit details. Spot cleaning with a damp cloth works well for light care. Caring for your bear this way helps ensure it will last for years as a treasured piece.

Gift & Ordering Questions

Yes. Every Lil Teddy order includes a gift receipt without pricing.

Our signature blankets and collector teddy bears come in premium gift packaging, ready to present as keepsakes. Other items — such as apparel, accessories, or decor pieces — do not include specialty packaging but still arrive thoughtfully packed and gift-ready.

Payment & Checkout

We accept all major credit cards, Shop Pay, and PayPal.

Sustainability & Ethics

Yes. We use OEKO-TEX® Standard 100 certified materials, conduct CPSC safety testing, and partner with Fair Trade–aligned artisans in Spain, Turkey, and Peru.

Wholesale Inquiries

Yes. For wholesale inquiries, please email us at info@mylilteddy.com.

Guarantee / Happiness Promise

We want you and your little one to love your Lil Teddy. If you’re not satisfied, you may return your item within 14 days of delivery in accordance with our Return Policy.